Yettel’s new initiative puts customer service staff in the spotlight
Mobile operator encourages other companies to join
Many people only contact customer services when they have a problem. But few people stop to think about who’s on the other end of the line, or just how important their work really is. That’s why Yettel launched Customer Service Week last year, to recognise the efforts of its own employees and to highlight the important role of customer service agents in society. Not only is Yettel continuing the initiative this year, it is also encouraging others to join in.