Everything You Want to Know About Your Yepp Subscription 

Yepp subscribers must be private individuals with a valid address card and ID card issued by a Hungarian authority.

When you buy your Yepp subscription, you need to enter the mobile number you want to keep. After selecting the time window for number porting, we will start the number porting process. During the transition period, you will get a temporary number that you can use with your Yepp subscription. For a successful number porting your personal data need to match exactly with the data provided to your previous operator and the data in your documents. It is important that you shouldn't have any debts at your previous operator, if you do, you must settle these first. If your number porting request is rejected, contact us via chat.

If you already have a Yettel tariff, you can't switch to Yepp yet, but we're working on it. 

You can subscibe to Yepp with a valid ID and address card issued by a Hungarian authority in the Yettel app.

You can download your eSIM profile from the home page immediately after purchase and start using your active subscription straight away. We activate the physical SIM card for you after you received it, usually within an hour.

At locations where Wolt is available (Budapest, Debrecen, Szeged, Pécs és Győr), you can receive your order within 1 hour and you can live-track your order within the Yettel app through a provided link. If MPL is your courier and you ordered before 2:00 PM, your SIM will arrive the next business day and you can track your package status in the Yettel app. During purchase, you can also select a more suitable date. 

If your carrier is MPL, you can change the delivery date and address via chat in the Yettel app. Unfortunately, with Wolt it’s not possible to change the address and time of delivery after the order.

If Wolt delivers your SIM, you need to enter a 4-digit code, which you can find in the app, but we also send it to you in an SMS. If your carrier is MPL, anyone you live with can receive the SIM at your address.

Yes, during the purchase you can choose whether you want a physical SIM or an eSIM.

In Budapest, Győr, Debrecen, Szeged and Pécs.

No, you can only subscribe to Yepp in the Yettel app.

You can buy Yepp subscription in the Yettel app.

If your SIM card is delivered by MPL, they try to deliver the package again on the next working day. If delivery is still unsuccessful, your order will be cancelled.
If your SIM card is delivered by Wolt and they can't deliver your package, the courier and customer service will call you. If they can't reach you, your order will be cancelled.

Text our colleagues via chat in the Yettel app and let them know that you haven't received your SIM card.

Yepp subscription is only available for residential customers.

You can only buy a subscription for yourself, because during the online onboarding you have to identify yourself with a selfie and present your identification documents.

The authentication is usually really quick, it requires only a minute.

IYes, you can change your data if something was not scanned precisely, except for your ID number, which cannot be modified for security reasons.

We process your personal data with the utmost care and in accordance with Hungarian and EU data protection and telecommunications legislation. The processing of your documents is automated with strictly limited personal access to protect your personal data. The detailed provisions of data processing (legal basis of processing, scope of processed data, duration of processing, data subject rights, rules of data transfer, etc.) are part of Annex 2 of the GTC and the terms of use of the Yettel app.

We make sure based on your selfie and the picture on your ID that the document is really yours. Try to take a similar picture to the one on your ID card. Keep your face out of the shade and check your camera to make sure it's clean and scratch-free. If it's not successful, you can retake your selfie.

You have to take a picture of your ID and take a selfie to identify yourself. This is how we make sure that you are a real person and that the ID is really yours. Everything will become clear during the process! :) We authenticate your documents, verify your identity and prepare the contract based on your data. We are required by law to check your personal data in the official register and if the provided data doesn’t match, you cannot proceed with the purchase.

The app makes sure you take an applicable photo, if it doesn't work for the first time, please try again. It's important that your ID stays in the frame and that it is in good condition, as we carry out security checks to prevent potential fraud. Don't give up, retake the picture a few times. If your ID is old or you look different than in your photo, you should try again with a new ID.

You can buy add-ons when the monthly subscription fee is settled. If the automatic charging fails, check that you have sufficient balance on your account and that your credit card is still valid. If these are all in order, there may be a temporary outage at your bank or a technical problem at our end.
It is also possible that you closed the app before the previous checkout was completed, in which case it takes a little longer to finish the process, you can initiate the purchase again afterwards.

If you order add-ons during your billing cycle, you pay a pro-rated fee, but you still receive the full quota.

We do not store any credit card data. We use Barion's secure payment solution in our app which is internationally authenticated, certified and encryption-protected. Barion's secure system ensures the security of your credit card data.

We will charge your registered credit card automatically at each billing date, and you can also use it to pay for optional add-ons. The secure system of the Barion payment ensures the security of your credit card data and payment.
To use Yepp, you need to register your credit card. We simplified the purchase process, and thanks to the automatic charging, you don't have to worry about payment either.

You can modify or delete your credit card data in the app under the Finances menu.

Check your credit card data and validity and if you have a minimum of 100 HUF balance which is needed for authenticating your credit card.

Your monthly fee is charged on the billing date, the exact date can be found on the app home page. In case of an unsuccessful payment, we try again multiple times, but if we still can't charge the fee, you will no longer be able to use the plan and the add-ons. In such cases, you can initiate the payment yourself, and if the payment is successful, you can use the service again.
The ordered recurring add-ons are charge with your plan's monthly fee at the billing date. If you order add-ons during your billing cycle, you pay a pro-rated fee, but you still receive the full quota.

Transaction history is available in the Finances menu on the app, and you can find the invoices by the individual transactions.

There could be several reasons for unsuccessful payment. First, check that you have sufficient balance on your account and that your credit card is still valid. You may also need to authorise the transaction with your bank using 3D-secure identification. If the above-mentioned points are all in order, there may be a temporary outage at your bank or a technical problem at our end. In this case, we will try charging the monthly fee again. If you couldn't buy an add-on, you have to initate again.You can find the transaction history and the unsuccessful payments in the Finances menu on the app. There could be several reasons for unsuccessful payment. First, check that you have sufficient balance on your account and that your credit card is still valid. You may also need to authorise the transaction with your bank using 3D-secure identification. If the above-mentioned points are all in order, there may be a temporary outage at your bank or a technical problem at our end. In this case, we will try charging the monthly fee again. If you couldn't buy an add-on, you have to initate again.

es, people can call you in Hungary, in the EU and in roaming zone 1 countries without a voice add-on, as long as you have an active subscription, which means that your plan's monthly fee was paid in advance and you haven't requested suspension. You can always call emergency numbers for free even without voice add-ons.

This service is not included in your Yepp subscription

In addition to your unlimited domestic data, you can buy one-time or renewable minutes, SMS or roaming add-ons in the app. You can order a new one, cancel the ones you no longer use or even replace the existing one with a larger or smaller one. The fee for the renewable add-on is automatically charged on the billing date. You can switch to another renewable voice add-on which replaces the existing one and the remaining quota is added until the new billing cycle.

One-time voice and SMS add-ons can be used for 30 days from the date of order, they cannot be carried over and they expire after 30 days. Renewable add-ons automatically restore with every billing cycle, you can use them until cancellation. Roaming data add-ons have a fixed validity of either three or seven days.  

You can keep track of your traffic and the validity of your add-ons on the app homepage and in the Details menu.

You can cancel your subscription at any time, but you won't receive a prorated refund for the already paid period. If you wish to pause or cancel your Yepp subscription, please contact our colleagues via chat.

Of course, anytime! In this case, the service will not renewwith the new billing cycle. You can suspend your subscription via chat. Please note that the suspension is available for a maximum of 6 months. While the service is suspended, you won't have to pay the subscription fee, but you also won't be able to use the service.

There is no extra fee for reactivation, but you have to pay the next month's fee with the reactivation.

As a Yepp customer, you can't be member of an existing or new Prime group.

There is no loyalty period! You pay for the subscription one month in advance and you can susepnd or cancel it at any time.

You can have up to ten Yepp and prepaid plans in total. You can, of course, have several residential postpaid plans.

You can order and cancel add-ons in the Yettel app's Services menu.

Currently you can buy devices with your Yepp subscription on a list price, discounts are not available.

The mobile internet provided in the Yepp plan is intended for use by individual, natural person subscribers on small-screen mobile devices. This tariff package cannot be used for machine-to-machine communication (e.g., remote monitoring). The tariff package cannot be used for industrial or business purposes, particularly telemarketing or customer service activities. The voice and messaging services of this tariff package can only be used by placing the SIM card or eSIM in a mobile device; they cannot be used with devices that do not have their own display, speaker, microphone, and keyboard (including touch screens), such as adapters, modems, PBX systems, SMS sending devices, and other equipment.

Usage is not considered normal if the subscriber generates more than 108 GB of data traffic in a single day. If the subscriber reaches the 108 GB data limit in a calendar day, mobile internet will not be available for the rest of the day (until 24:00). This restriction cannot be lifted by ordering additional services or through individual considerations. The subscriber will be notified of the restriction via SMS by Yettel no later than when the restriction comes into effect.

International calls are when you call a foreign number from your domestic network in Hungary, and roaming is when you travel abroad and use your mobile phone to make calls or use mobile data while connected to a mobile network in another country. You cannot currently use your Yepp subscription to make international calls.

You can use your subscription to receive incoming calls in the EU and in roaming zone 1 countries. To make calls, use the minutes of the optional voice add-ons. The countries in roaming zone 1 are the following: Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (North Cyprus: zone 2), Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, St. Martin, Sweden, United Kingdom.
For the list of the countries in the various roaming zones, see here. 

n the EU and in roaming zone 1 countries, you can use 50 GB roaming data included in your plan. You can buy roaming data add-ons for roaming zone 2 countries. You can track your data traffic in the app. The most visited countries in roaming zone 2: China, Hong Kong, Indonesia, Israel, Malaysia, Montenegro, Russia, Switzerland, Serbia, Singapore, Taiwan, Thailand, Turkey, Ukraine, USA.
You cannot use the service in countries in roaming zones 3 and 4.
For the list of the countries in the various roaming tariff zones, see here. 

You cannot make international calls with your Yepp subscription.

It's important that your documents should be always up to date for smooth usage. You can check your personal data in the Yettel app under My Subscription/Customer Data. If your documents have expired or you want to update any of your data, just contact us via chat. We will send you a video chat link where you can show your new document, and we will update your information right away.

If your SIM card is delivered by MPL before 08.08.2024 or by Wolt before 27.08.2024, your physical SIM card's PIN and PUK codes are on the original packaging. If you didn’t keep the packaging or forgot the code you set, you can request it free of charge via chat or by calling our customer service at 1220. You should be careful with guessing the numbers, because if you try too many times, your SIM card will be blocked and you won't be able to use it. You have 3 attempts to enter the PIN and 10 attempts to enter the PUK code.
In case of eSIMs and physical SIM cards delivered by MPL after 08.08.2024 or by Wolt from 27.08.2024, the PIN code is disabled, so your device doesn't ask for the code when you turn it on. To prevent the misuse of SIM cards, if you wish to enable the PIN code request, you can easily do so in your mobile's Settings menu. In case of a physical SIM you can find the PIN and PUK codes on the packaging, in case of an eSIM you can request the codes via chat or by contacting our customer service at 1220. It is important not to share your passwords, including your PIN code, with anyone.

You can modify your email address through chat. It is important that you can only register a new email address that is not yet saved to any other account.

You can change the current settings for your consents in the app (My Subscriptions/Consents).

There are two ways to change the password of your account: You can request a password reminder when you sign in and we will send a link to your registered email or you can set a new password in the app (Account/Edit Account/Password).

Yepp mobile numbers are private by default and cannot be found in directory databases. If you want to change this, contact us via chat.

When you contact us via chat, we can automatically identify you, no other information is required. You can prove your identity at the call center by providing your personal data and in our stores by presenting your identification documents.

Your subscription doesn't include SMS, but you can buy SMS add-ons in the app, on a one-time or renewable basis.

In the EU and in roaming zone 1 countries, you can use 50 GB roaming data included in your plan. You can buy extra roaming data add-ons for roaming zone 2. If you can't get online, check in the app if you have any data left. Confirm whether you've managed to connect to the network abroad and take a look at your phone settings to see if roaming data is blocked. You cannot use your subscription in roaming zones 3 and 4. If you have any further questions or need help, please contact us via chat.

You can request the replacement of your physical SIM card at any of our Yettel stores. If the SIM is broken, we replace it free of charge. If you need a new SIM or want to change the size, the one-time replacement fee is HUF 3,825, which you have to pay on site.

Internet connection is required to download your eSIM. Make sure that your device is connected to the Internet and try the download again. If this still doesn't work, contact us via chat.

You can contact us using any of the customer service channels, but the easiest way is to chat with us in the app or to contact our call center at 1220.  

You can request the deactivation of your SIM card within the app through chat, at Yettel stores, or by calling our customer service at 1220 (from abroad: +36 20 200 0000). You can replace your SIM card in one of our stores which has a fee of HUF 5,100.

Firstly, check your Internet connection. If everything is in order, try to update the app, and if it still doesn't work, contact our customer service at 1220.  

You can handle most matters within the app, but you can also reach out to us via chat. You can use any channels for complaints, but it's the easiest to text us via chat or contact our customer service via call.

Check whether your subscription is active, as you can only use the service if your payment was successful.
In the EU and in roaming zone 1 countries, you can use 50 GB roaming data included in your plan. If you can't get online abroad, check in the app if you have any data left. Confirm whether you've managed to connect to the network abroad and take a look at your phone settings to see if roaming data is blocked.
If you need help, contact us via chat.

Add-ons are activated within 72 hours, but in most cases they are ready to use much faster, even immediately. We will notify you of the activation in an SMS.

Your subscription doesn't include minutes, but you can buy voice add-on in the app, on a one-time or renewable basis. You can always call emergency numbers for free even without voice add-ons.

When you purchase a Yepp subscription, the app detects and indicates if your device is eSIM capable. You can also check eSIM support on the manufacturer's website or technical information of your device online.

Dont worry about it. Our system detects the deletion, so when you log into the app, you can download your eSIM again from the homepage. Just a few taps and you're ready to go.

Yettel coverage map is here.

An eSIM is a virtual SIM card that’s built into your phone, it’s capable of exactly the same things as a traditional SIM. You no longer need to take out your SIM card and put it in your phone, simply download the eSIM from the app, which contains your subscription details, and you can use your phone just as with a traditional SIM card. The eSIM has many advantages over traditional SIM cards, but you should be aware that not all mobiles support it. When you purchase the Yepp subscription, the app detects and indicates if your device is eSIM capable. You can also check eSIM support on the manufacturer's website or technical information of your device online.
When you purchase the Yepp subscription, the app detects and indicates if your device is eSIM capable. To activate your eSIM, just download the eSIM profile from the app, which contains the subscription details and you are ready to use the service.

When you purchase a Yepp subscription, the app detects and indicates if your device is eSIM capable. To activate your eSIM, just download the eSIM profile in the app, which contains the subscription details and you are ready to use the service.
In case of iOS, the process will automatically guide you to your device's settings. If any problem occures, please check in the device's Settings whether the eSIM is activated or not.

Just like with a physical SIM card, you can only use the eSIM on one device. You can download your eSIM profile to another device by deleting it from your previous device.

You can replace your physical SIM with an eSIM for free of charge in one of our stores. It is important to check before if your mobile is eSIM capable, you can find information on the manufacturer's website or technical information of your device online.

First delete the eSIM from your old device:

On Android phones: 1. Go to Settings, then to Connections. 2. In the SIM card manager, select eSIM and Remove, follow the on-screen instructions, then restart the device.

On iPhones: 1. Open Settings, then Mobile Network. 2. In the Mobile Subscriptions section, select eSIM and press Remove Mobile Subscription, follow the on-screen instructions, then restart the device.

To download the eSIM, sign in to the app on your new device. You'll see a message on the homepage that you can download the eSIM again, tap to start the download.