Mandatory annual data reconciliation for prepaid phone numbers
Good to know!
To verify your identity, we must check the validity of your ID during the data reconciliation process.
If you don't reconcile your data by the deadline, we will have to disconnect your phone number, and you may also lose your topup balance.
Your data reconciliation deadline is the anniversary date of your contract, you have to do it by then every year.
We start sending SMS notification 60 days prior to your deadline, so that you have enough time to do the data reconciliation.
What do you need for data reconciliation?
All of your prepaid sim cards
Your identification documents entitling you to enter/stay in Hungary (eg. passport, residence permit).
What do you have to do?
When you get the notifications from us, please find and visit a Yettel store. Bring your sim cards and IDs and we will help you to do the data reconciliation.
Be aware of changes concerning prepaid subscriptions:
Please be informed that legislative provisions pertaining to prepaid subscriptions were fundamentally amended in January 2017, with the aim of reducing abuse and the uncontrolled transferral of SIM cards and the improved identifiability of subscribers.
The amendments impact the process of concluding contracts pertaining to prepaid subscriptions in a number of ways, and also introduce new operator obligations during the term of the subscription.
The changes affect all prepaid subscribers.
Frequently Asked Questions
Hungarian law requires all mobile providers to verify the identity of prepaid voice customers every year. This means we need you to confirm your personal details and ID. It's a legal obligation for us.
The deadline to reconcile your data is your contract's anniversary date. This is an annual requirement.
We will send you an SMS reminder approx. 60 days before your deadline to give you enough time to reconcile your data. The reminder will be sent in Hungarian for now, but we are working to provide it in other languages soon. In the meantime, here's an example of the SMS:
"Kedves Ügyfelünk! Feltöltőkártyás ügyfeleinknek minden évben kötelező az adategyeztetés. Ennek a telefonszámnak az adategyeztetési határideje xxxx.xx.xx. Végezd el az adategyeztetést a Yettel Alkalmazásban vagy honlapunkon pár kattintással! Az online adategyeztetéshez készítsd elő személyazonosító okmányodat és SIM-kártyádat egy telefonban. Számlás ügyfélként nincs évente adategyeztetés! Neked szóló számlás ajánlatainkról érdeklődj üzletünkben! Ha készen állsz, kattints: https://mobil.yettel.hu/adategyeztetes További info: Yettel.hu/adategyeztetes Üdv, Yettel"
When you get the notification, please visit a Yettel store with your ID (entitling you to enter/stay in Hungary - like a passport or residence permit) and complete your data reconciliation.
Please bring all your prepaid SIM cards and your ID, which allows you to enter/stay in Hungary (for example, a passport or residence permit).
We have to disconnect phone numbers that aren't reconciled by the deadline.
The law limits individuals to a maximum of 10 prepaid voice call numbers. Companies (and self-employed people) can have up to 50.
Once you've reached this limit, you can't get any more prepaid numbers (including new numbers or switching from a monthly plan to prepaid). When buying a prepaid plan, you'll need to confirm you haven't exceeded this limit.
If you don't have ID issued by Hungarian authorities, you'll need to visit a Yettel store in person to get a prepaid service. Please bring your valid passport or residence permit, so we can verify it.
In this case, you won't be able to purchase prepaid services online, through yettel.hu, or via phone/online Express packages.
Yettel is legally required to notify law enforcement if we have doubts about the accuracy of your ID information for prepaid voice services, or if the suspicion of a criminal offence arises in relation to the use of the service.
Yettel is legally required to immediately disconnect a prepaid phone number if law enforcement requests it.