Replacing your existing physical SIM card:
– You can request this in person at any Yettel store.

New subscription with an eSIM (with or without a device):
– In person, at any Yettel store
– You can buy online with delivery at Yettel.hu/mobiltelefon

Requesting an eSIM card is free of charge for new and existing customers with a physical SIM card. The fees for eSIM replacement (replacement/exchange) are the same as for physical SIM cards. You can find further details in Section III.9.4 of Annexes 1/A and 1/B of the GTC, available at Yettel.hu/altalanos-szerzodesi-feltetelek.

1. During the number porting process, you will be notified by SMS when the SIM card can be replaced. 
2. Once you get the SMS notification, deactivate the eSIM card of the transferring operator and activate the eSIM card you received from Yettel by using the QR code.

The eSIM is available with all our retail voice prepaid and postpaid plans. Our Yettel Smartwatch plan with a monthly fee of HUF 990 is highly recommended with eSIM-enabled smartwatches.

The phone number will be unavailable during the switch, but once the eSIM has been activated, the subscription will be available as before on the new device. It is important to note that deactivating the eSIM does not affect the status of the subscription, so monthly fees may still apply even if the eSIM is deactivated but the subscription has not been suspended or terminated.

It is currently not possible to reissue the card containing the original activation code or to reissue the code itself.
In this case, please let us know that you need an eSIM replacement:
– In person, at any Yettel store (yettel.hu/elerhetoseg/uzletkereso), or

For security reasons, as long as the eSIM is activated for a specific device, it cannot be activated with the QR code for any other device.
The issuing fee for a card with a QR code activating a new eSIM due to replacement is set out in Section III.9.4 of Annexes 1/A and 1/B of the Yettel GTC.

Yes, if necessary the SIM card type can be replaced free of charge:
– You can request this in person at any Yettel store (Yettel.hu/elerhetoseg/uzletkereso), or
 

The activation QR code for the eSIM is available on a paper-based card for new subscriptions or for the replacement of an existing physical SIM card.

• Apple iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2020, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max.
• Samsung: Galaxy Z Flip 4, Galaxy Z Fold 4, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy Z Flip, Galaxy Z Flip 3, Galaxy Z Fold, Galaxy Z Fold 2, Galaxy Z Fold 3. Samsung smartwatches: Galaxy Watch 4 eSIM, Galaxy Watch 4 Classic eSIM.
• Apple iPad: iPad Pro 11-inch (1st generation and later), iPad Pro 12.9-inch (3rd generation and later), iPad Air (3rd generation and later), iPad (7th generation and later), iPad mini (5th generation).
• Smartwatches for kids: XPLORA X6 Play ESIM, XPLORA X5 Play ESIM.

Please note that Yettel only guarantees the correct functioning of the eSIM profile for eSIM-enabled devices it carries. 

An eSIM can perform all the same functions as a traditional plastic SIM card (standard, micro and nano SIMs), but the biggest difference is that eSIM cards are inserted into devices. eSIMs take up less space than physical SIMs, so phone manufacturers can save on the size of the phone or increase the battery capacity. eSIM connections are more secure and durable. They reduce plastic consumption. An eSIM also offers a higher level of security than a physical SIM, as the path to the data file is always encrypted and cannot be accessed until downloaded to the chip.

Activation is only possible with an internet connection. We recommend activating your eSIM while connected to a Wi-Fi network. Activation may involve some data traffic.

Submitting a device for repair:
When fixing a faulty device, any active eSIMs in the device must be deactivated. To use the replacement devices provided by Yettel, we exchange the eSIM included in your Yettel subscription for a physical SIM card free of charge.

Collecting the device:
After repair if you want to continue using our services with an eSIM, please let us know when you pick up your device and we will exchange your physical SIM card for an eSIM free of charge.

The original PIN and PUK codes for the eSIM are available on your eSIM paper-based card, as well as in the Yettel Account and via Yettel's written, telephone and in-person channels.

For the sake of easier setup, eSIMs have the PIN code prompt disabled so they can be used without it by default. This is commonly pre-set for security purposes for physical SIM cards. The eSIM PIN code prompt can be turned back on if needed.

You can set the PIN code prompt in your device settings. 

Yes, but the maximum number of eSIM cards that can be activated depends on the type of device.

For network-dependent devices, only the eSIM of the operator can be activated. For unlocked devices, the number of eSIM cards that can be activated depends on the type of device.

The ICC identifier can be found on your eSIM paper-based card or in the "Settings" menu for certain devices. You can also ask for it via all Yettel customer service contact channels.

You can get the phone number associated with your eSIM profile by contacting any Yettel customer service channel with the 16-digit ICC code of your eSIM card.

You can activate your eSIM immediately after receipt, but it may take up to 72 hours to activate the associated subscription.

An internet connection is required to download your eSIM profile. Make sure you are connected to the internet and try the download again. If you are still unable to download your profile, please contact our customer support team via any channel and report your complaint.

The EID is the identification number associated with a particular device. You can find it in your device settings.

For security reasons, as long as the eSIM is activated for the device, it cannot be activated with the QR code for any other device.

The eSIM transfer process:
1. Get the card with your eSIM activation code ready
2. Deactivate the eSIM in the settings menu of the old device
3. Make sure your new device has an active internet access or connect to A Wi-Fi network
4. Activate the eSIM on your new device using the eSIM activation code

The eSIM activation code is unique and can only be used on one device at a time. This makes an eSIM just as secure as a traditional SIM card.

Please immediately report any theft or loss using one of the contact details below:
– In person, at any Yettel store (Yettel.hu/elerhetoseg/uzletkereso)
– By phone in Hungary, by calling toll-free on the Yettel network at 1220,
– By phone from abroad on +36 20 200 0000, at the same rate as calls to the system of the foreign operator in question.

More information: yettel.hu/ugyfelszolgalat/ugyintezes/lopott-elveszitett

You can do this with the corresponding app that you can download from Google Play or the Appstore. For Samsung smartwatches, you can use the Galaxy Wearable app, while for XPLORA kids' watches it can be activated via the XPLORA app. 

Samsung Galaxy smartwatches can be paired with Android devices running Android 6.0 or higher, and for iPhones, from iPhone 5 onwards, with devices running iOS 9.0 or higher. With Samsung Gear smartwatches, and iPhone 6S and 6S+ devices running iOS 10 or higher, the Bluetooth connection may be unstable. 

You can activate the eSIM on the Samsung Galaxy Watch 4 and Watch 4 Classic with Samsung Galaxy devices running Android 6.0 or higher with 1.5 GB of RAM or more, after downloading the Galaxy Wear app. Activation on other brands of Android devices is not guaranteed. Watch 4 and Watch 4 Classic smartwatches are not compatible with iOS devices. 

If eSIM activation fails, check the Galaxy Wear app under Software Update to see if an update is available. If it is, install it on your watch (Wi-Fi connection required) and then activate the eSIM. Yettel’s eSIM can only be activated on Galaxy Watch smartwatches with the latest software.

You can remove the eSIM profile in the XPLORA application, under the Delete watch menu. Important! After the eSIM profile has been removed, the QR code used up until that point cannot be used in another device (phone, tablet or smartwatch), although the subscription and phone number associated with the eSIM will not be cancelled. To reactivate, you need to request a new eSIM profile, which you can do at our personal customer service points or online at Yettel.hu/online-ugyintezes/kartyacsere.  The phone number associated with your eSIM profile will not change.