Contact us form for Yettel subscribers

You can use this page to submit a question to Yettel's Customer Service.

We would like to get you the quickest possible help. Please fill in as many fields as possible to help us work faster.

We will make every effort to respond to your message as fast as possible but within 30 days at the latest.
The data submitted through this page will be processed in accordance with Yettel’s Privacy Notice (Annex 2 to the GTC).

Fields marked with * are mandatory

Subject of the query

Are you a private or a corporate subscriber?

Subscriber’s name

Subscriber’s address

Contact person's name (if different from subscriber's)

Contact person's address (if different from subscriber's)

Contact person's email address

Phone number (eg. 201234567)

(+36)

Password (password required for administration, provided at the time of signing the contract)

Contact phone number (If different from the previously given phone number)

(+36)

Detailed description of the query and/or complaint

Detailed description of the complaint

Address where the malfunction occurs

Location where the malfunction occurs (e.g. indoors/outdoors)

Start date of malfunction (exact date)

Network affected by the problem

Signal strength displayed on the handset (1 to 5)

Is the signal strength fluctuating?

Exact call details not more than 3 days old

Caller’s telephone number

Callee’s telephone number

Exact time of call (dd:hh:min)

Which telephone number was staying at the given address?

Location of caller

Location of callee

Is the malfunction also experienced by other Yettel service users?

Did you transfer your SIM card to another handset, and if yes, did you also experience the malfunction there?

Additional notes to the complaint

Detailed description of the complaint

Description of the malfunction

Address where the malfunction occurs

Location where the malfunction occurs (e.g. indoors/outdoors)

Start date of malfunction (exact date)

What was it like before the malfunction?

Signal strength displayed on the handset (1 to 5)

Network affected by the problem

Is the signal strength fluctuating?

Exact call details not more than 3 days old

Exact time of call (dd:hh:min)

Measured speed

Address where the malfunction occurs

Is the malfunction also experienced by other Yettel service users?

Did you transfer your SIM card to another handset, and if yes, did you also experience the malfunction there?

If using an electronic signature, please write your request/complaint in an email or Word first, add your electronic signature, save the file and attach it to this form.

Attachement

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Multiple files may be submitted, maximum file size 15MB